Terms and Conditions
Effective Date: 11/27/24
These Terms and Conditions (“Terms”) govern your use of the services provided by Vivian A. Sorkin, DMD (“we,” “us,” or “our”), including appointment scheduling, text message reminders, and other communication services. By interacting with our office, website, or communication platform, you agree to these Terms.
1. Use of Services
- Our services are designed to facilitate dental and periodontal care through secure communications, including text messaging, appointment management, and reminders.
- By providing your contact information, including your phone number or email, you consent to receive communications from us, including appointment confirmations, reminders, follow-ups, and promotional content.
2. HIPAA Compliance
We are committed to protecting your privacy and complying with the Health Insurance Portability and Accountability Act (HIPAA).
- All communications through our systems are encrypted and meet HIPAA security standards.
- We limit access to your health information to authorized personnel involved in your care.
- Please do not share sensitive health information through unencrypted channels, including unsecured text messages.
3. Text Messaging Consent
By providing your mobile phone number, you expressly consent to receive SMS (Short Message Service) or MMS (Multimedia Message Service) communications from us regarding:
- Appointment reminders and confirmations
- Health follow-ups or care instructions
- Billing and payment notifications
- Periodic promotions or updates about our services (optional; see opt-out options below)
You acknowledge that:
- Message and data rates may apply, depending on your mobile carrier.
- Text messages are not guaranteed to be delivered in real-time and should not be used for emergencies.
4. Opt-Out of Communications
You may opt out of receiving text or email communications at any time:
- For SMS, reply “STOP” to any text message.
- For emails, use the “unsubscribe” link in the message.
- Note: Opting out of communications may impact your ability to receive important reminders or care-related updates.
5. Accuracy of Information
- You are responsible for providing accurate and up-to-date contact information.
- Notify us immediately of any changes to your phone number, email, or other contact details to avoid miscommunication.
6. Limitations of Liability
We strive to ensure secure and reliable communication; however:
- We are not responsible for any damages resulting from missed or delayed communications.
- You understand that while we take precautions to safeguard your information, no system is completely immune to unauthorized access, and you accept the inherent risks.
7. Patient Responsibilities
- Text messaging is an optional service designed to enhance your patient experience. If you choose to use it, ensure you respond promptly to time-sensitive communications.
- Always call our office at (301) 643-2020 for urgent inquiries or emergencies instead of relying on text messages.
8. Changes to Terms
We reserve the right to update these Terms at any time. Changes will take effect immediately upon posting to our website, with the updated “Effective Date” clearly marked.
9. Contact Us
If you have questions about these Terms or how we manage your information, contact us:
Vivian A. Sorkin, DMD
7704 Matapeake Business Dr, STE 175
Brandywine, MD 20613
Phone: (301) 643-2020
Email: [email protected]
For HIPAA-related inquiries, include “HIPAA Request” in the subject line of your email.
